Trust & Safety

Trust and Safety at Stoner Singles

How we keep Stoner Singles a safe place to date: content moderated before it is published, two routes to a verified badge, and blocking and reporting you can use on any member from their profile.

Identity & verification

What each check involves, and the minimum age to be here.

ID Verification (Blue Tick)

You are not obliged to verify, though several things depend on it: commenting and adding posts need it, uploading explicit media needs ID verification specifically, and VIP and verified members can filter unverified profiles out of their search results. There are two routes, a government photo ID or admin verification by emailing in a photo of yourself, and both give the same badge.

A badge means that member has had their identity confirmed, which makes catfishing harder.

Video age check

A short camera check that takes two on-screen prompts, required by regulation in some locations. Our system runs the check and our customer support team reviews the submission afterwards. If you cannot use a camera, you can upload a photo ID instead. The video is processed instantly, a small number of images may be kept for review, and neither the video nor those images is ever added to your profile.

It takes a few seconds, and there is a route through it if your camera will not work.

Age assurance

The site is for adults only: 18 and over, 21 and over in the US states of Alabama, Mississippi, Nebraska and Wyoming, and the age of majority anywhere that is higher.

Regulation in some locations triggers the check above before you can keep using the site.

Privacy & control

What other members can see about you, and what you can do about anyone who becomes a problem.

Safe usernames

Your real name and email are never shown publicly.

Prevents stalking, unwanted contact, and being traced back to your social accounts.

Location privacy

Other members see an approximate distance, not your address or GPS coordinates.

You can look for someone nearby without disclosing where you live or work.

Blocking

Block any member from their profile. You are asked to pick a reason, and once it is done their messages are not delivered to you and you no longer see their profile.

You can do it yourself from their profile, without going through support.

Reporting

Report a member or their content from the three-dot menu at the top right of their profile. You are asked to select a reason, and depending on the reason you may also be asked to upload supporting documentation such as screenshots. Reporting is anonymous.

Lets us investigate without the other member knowing who raised it.

Community trust

Member ratings, and one common scammer pattern the system watches for.

User rating system

Every member has a rating based on the quality and volume of their own activity and interactions on the site.

One signal among several when you are deciding whether to reply.

Off-platform contact alerts

Warns you when a message tries to move the conversation off the site.

Scammers often try that early, before any trust exists.

Active protection

Screening and monitoring that run whether or not anyone has reported a problem.

Behaviour monitoring (AI)

Automated systems analyse activity patterns across the platform and flag accounts for review.

Catches scammers and harmful accounts as early as those patterns allow.

Proactive content moderation

Content uploaded to the site is reviewed by our moderation team before it is published, and checked against the site rules.

Aims to catch harmful content before it appears rather than after. Private messages are not pre-screened, which is what the off-site contact warning above is for.

Complaints and content removal

Anyone can report illegal or inappropriate content, whether or not they are a member. Complaints are reviewed, actioned and resolved within five business days, and content found to be in violation is removed immediately. The Complaints and Content Removal Policy sets out the whole process.

A published timescale you can hold us to, rather than a promise to be quick.

Explicit content controls

Explicit photos and videos are detected automatically, and you decide what happens to them: always show, blur with the option to reveal, blur them from members outside your preferences, or never show.

You set the level rather than us deciding it for you.

Support & standards

Help when something goes wrong, guidance beforehand, and what you can hold us to.

24/7 human support

Our customer support team operates 24 hours a day, 7 days a week. You can reach them through the chatbot, by telephone, by email, or by submitting a help desk ticket. The chat opens with the chatbot, and you can ask it to put you through to a person.

Someone is available whatever time the problem happens, by whichever route suits you.

Safe dating guidance

Reminders built into the app, including not sharing your contact details too soon, never sending money to someone you have not met in person, and blocking and reporting anything suspicious.

The advice appears where the risk is, not only on a page like this one.

Secure connection and payments

The site runs over HTTPS, so traffic between your device and the site is encrypted, and financial transactions are protected by encryption. Your card details are stored and held by our PCI compliant payment service provider.

Payment data is handled by a specialist provider rather than by the site itself.

Your data rights

You can ask for a copy of the data we hold about you, correct it, delete it, or withdraw a consent you have given us. If you are not satisfied with how we handle that, you can complain to the Information Commissioner's Office in the UK, the European Data Protection Supervisor in the EU, or the Federal Trade Commission in the US.

There is somebody outside the company you can take it to.

Questions or concerns?

Our support team is available 24 hours a day. Message them from inside your account, or use the contact form, which needs only an email address and works whether or not you have an account.

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