Trust & Safety

Trust and Safety at Stoner Singles

How we keep Stoner Singles a safe place to date: content moderated before it is published, two routes to a verified badge, and blocking and reporting you can use from a member's profile or from your chat with them.

Identity & verification

What each check involves, and the minimum age to be here.

ID Verification (Blue Tick)

Verifying is optional, though several things depend on having the badge: members are asked to verify before commenting or adding posts, uploading explicit media needs ID verification specifically, and VIP members can filter non-verified profiles out of their search results. There are two routes, a government photo ID which a moderator compares with your profile picture, or admin verification by emailing in a photo of yourself, and both give the same badge.

The two routes do not prove the same thing: only the ID route puts a document in front of a moderator. The site does not otherwise verify what members say about themselves.

Video age check

A short camera check that asks you to follow on-screen prompts, required by regulation in some locations. Our system runs the check and our customer support team reviews the submission afterwards. If you cannot use a camera, you can upload a photo ID instead. The video is processed instantly, a small number of images may be kept for review, and neither the video nor those images is ever added to your profile.

The camera part takes seconds. The review comes after it, and within 24 hours if you use the photo ID route instead.

Age assurance

The site is for adults only: 18 and over, and the age of majority anywhere that is higher.

Regulation in some locations triggers the check above before you can keep using the site.

Privacy & control

What other members can see about you, what reaches you, and what you can do about anyone who becomes a problem.

Safe usernames

Your profile carries a username you choose, not your email address, and the terms require members to keep identifying and contact details off profiles and public areas, including last names, addresses, specific locations, places of work, phone numbers, external links, messenger IDs and social media details. Two things worth knowing when you pick one: members can search by username, so a handle you use elsewhere can be matched to this profile, and your profile is visible to members of the other dating sites this company operates, and to people reaching the service from partner services outside it. Profile pages can also be picked up by search engines, and once a page is cached the site cannot make a search engine drop it; that happens when the engine next re-caches.

A handle you have never used elsewhere is harder to match to you. It is not anonymity: a cached page carrying your photos, town and age can still identify you.

Location privacy

The terms require members to keep addresses and specific locations off their profiles. The site itself can collect your latitude and longitude from your device if you grant it permission, and features that rely on precise location may not be available if you decline. Your profile does carry a town and country, and members can search by city, so choose what you put there with that in mind.

Giving the site your device location is your choice.

Blocking

Block any member from the three-dot menu on their profile, or from the same menu inside your chat with them. You are asked to pick a reason. Once it is done they cannot contact you, search for you, or see your content or activity, and you no longer see their profile. If you change your mind, My Block List under Settings lets you unblock someone.

You can do it yourself from their profile, without going through support.

Reporting

Report a member from the same three-dot menu, on their profile or in your chat with them. The option there is labelled Block & Report, so that route blocks as well as reports. You are asked to select a reason, and depending on the reason you may also be asked to upload supporting documentation such as screenshots. Reporting by that route is anonymous. If you want to report someone without blocking them, or to get a piece of content removed, use the contact form linked at the foot of this page.

The report and anything you attach go to our team to investigate, and the member is not told who raised it.

Explicit content controls

Explicit photos and videos are detected on the platform, and you choose what you see: always show, blur with the option to reveal, blur them from members outside your preferences, or never show. Where a member has explicit media you have not been given access to, you see an alert on their profile and can ask for it, and it arrives in a private message. Some explicit media is reserved for VIP members. Your own explicit media works the other way: if it is on your public profile, other members can request it and it is sent to them in a message, and you can make it private at any time.

The blur setting is yours. What reaches you depends on your membership, and what leaves you depends on whether your media is public.

Community trust

Member ratings, and what the system watches for in messages.

User rating system

Members have a rating based on the quality and volume of their own activity and interactions on the site.

One signal among several when you are deciding whether to reply.

Contact detail alerts

Direct messages are checked for potentially harmful content such as weblinks and contact details, and a message carrying contact details reaches the person it was sent to with a warning attached. On the sending side, a member who is not VIP is told the message breaches the guidelines and is prompted to upgrade, so passing contact details on is a paid feature. The check is called Message Protection, and only VIP members can turn it off.

A prompt to slow down before any trust has been built, on by default.

Active protection

Moderation of what gets published, and what happens once something is reported.

Proactive content moderation

Content uploaded to your profile and to public areas of the site is reviewed by our moderation team before it is published, and checked against the site rules.

The review happens before anything appears on a profile or in a public area. Direct messages go through a different check, for potentially harmful content such as weblinks and contact details.

Complaints and content removal

Any affected party can report illegal or inappropriate content, whether or not they are a member. Complaints are reviewed, actioned and resolved within five business days, and the policy reserves the right to remove or restrict access to content found to be in violation immediately. The Complaints and Content Removal Policy sets out the whole process.

This route asks for your contact details so we can follow up, so it is not the anonymous one. The process is published, so it is not something you have to take on trust.

Support & standards

Help when something goes wrong, guidance beforehand, and how your data and payments are handled.

24/7 human support

Our customer support team operates 24 hours a day, 7 days a week. You can reach them through the chatbot, online live chat, by telephone, by email, or by submitting a help desk ticket. The chat opens with the chatbot, and you can ask it to put you through to a person.

Someone is available whatever time the problem happens.

Safe dating guidance

Reminders built into the app, including not sharing your contact details too soon, never sending money to someone you have not met in person, and blocking and reporting anything suspicious.

The advice appears where the risk is, not only on a page like this one.

Payment security

Financial transactions are protected by encryption technology, and financial information is stored and held by our PCI compliant payment service provider.

Payment data is handled by a specialist provider, not by the site.

Your data rights

You can ask for a copy of the data we hold about you, correct it, delete it, or withdraw a consent you have given us, which closes your profile and your access to it. Deleting is not always the end of it: the retention policy keeps some information from deleted profiles privately for a period, in case it is needed by law enforcement in a harassment, bullying or criminal case. If you are not satisfied with how we handle that, you can complain to the Information Commissioner's Office in the UK, the European Data Protection Supervisor in the EU, or, in the US, where there is no single national authority, the Federal Trade Commission, which covers most commercial entities.

There is somebody outside the company you can take it to.

Questions or concerns?

Our support team is available 24 hours a day. Message them from inside your account, or use the contact form, which does not require an account. If you are in immediate danger, contact your local emergency services first.

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